Delivery of orders
All delivery services are provided by our third party service provider.
The delivery fees are based on the delivery of one Order to a single address within Malaysia. Promotional delivery fees may apply at our discretion and may be withdrawn at any time before the Order is confirmed.
We do not deliver to P.O. Box address.
We work our best to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.
Our service providers are not obliged to wait for you to grant our service providers access to the property as they will have to fulfil other deliveries scheduled for the day. If they leave, any attempt at re-delivery shall be subject to a fee.
Please make plans to be available to accept your delivery. If you are not available, there must be a person aged 18 years and above that is capable of receiving delivery on your behalf, and you agree that we can rely on such person's instructions as if they were your own. Our service providers are not permitted to leave any Product(s) that have not been signed for. In the event of an unsuccessful scheduled delivery, a re-delivery fee may apply for the next delivery attempt.
For further information on our Delivery Policy, please refer to clauses 28 – 36 of our Terms of Purchase, which can be accessed here.